We appreciate your support of the Museum’s collection and educational mission – thank you for shopping with us!
If you have any questions or concerns regarding our shipping policy please contact us at email@example.com or call us at 206-764-5704.
After placing your order we will email you an order confirmation. When your order has been processed and shipped you will receive an email with tracking information for your order. We ship orders Monday through Friday. We do not process and ship orders during the weekend.
We are excited to offer free shipping for our museum members on all US orders that are $75+ when you are logged into your member account. If your order meets the requirement you will find the free shipping option available at checkout.
Free shipping is not available for international orders.
We offer in store pickup for our local customers daily from 10:00 AM to 4:30 PM.
To pick up your order, place your order online and select In Store Pickup as your shipping option. We will email you an order confirmation, and details for picking up your order. We ask that you pick up your order within 10 days of placing your order. After 10 days we will call you to follow up on your order. More info here.
Want to place your order over the phone for in store pickup? Please call us during our store hours at 206-764-5704 and allow us 30 minutes to prepare your pickup.
Orders will be shipped primarily with USPS. Large orders that are too heavy for USPS will be shipped with UPS. All orders shipped to PO Boxes, Alaska, Hawaii or Military boxes will be shipped using USPS.
International orders will be shipped using the US Post Office. Please note that The Museum of Flight is in no way responsible for any customs fees that might occur with international orders.
We currently cannot ship to the UK. BREXIT has changed how the UK is managing VAT and now it has placed the burden of collecting VAT on small orders (those under £135 or about $180) on non-UK based merchants. We are working on a way to collect VAT so we can offer our products to you again soon.
We do not ship on holidays including: New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day and Christmas Day.
Orders placed on Thanksgiving Weekend will be shipped the following Monday and orders placed on Christmas Eve will be shipped out the following business day.