Returns and Exchanges

The Museum of Flight Store wants you to be completely satisfied with your purchase. If any of our merchandise does not meet your expectations please feel free to return or exchange the items within 30 days of purchase. Please email with a brief explanation of the reason for return. For the fastest processing please include:

  • Your Name and Phone Number
  • Your Order Number
  • The Item# or a description of the item you would like to return
  • The Reason for your Return

  • Written correspondence can be addressed to:

    The Museum of Flight Store

    9404 East Marginal Way South

    Seattle, WA 98108-4097


    All U.S. returns and exchanges are free. Please email us with your info and/or order receipt and we will send you a return label. Someone from our customer service department will respond to you within the next business day with specific return instructions. If you are outside of the U.S. you will need to mail your items back to us at your local postal service.