Frequently Asked Questions

Membership

How do I get my member discount?

In order to use your Museum Member discount, you need to use the email address on file with our membership department.  Please go to the sign in page, select "forgot password," and submit this email address to receive a link to set the password on your store membership account.

 

What if I do not have an email address on file?

If you are not sure if there is an email address on file for your membership, please email us, store@museumofflight.org, and we will be happy to verify the information.  If there is not an email address on file, we will be happy to assist you with adding an email. 

 

What is the member discount?

The Museum of Flight member discount is 15%.

 

How can I purchase a membership online?

If you would like to purchase a membership to the Museum or purchase a gift membership for someone, please visit our Museum of Flight website, http://www.museumofflight.org/membership.

 

What is the difference between a Museum Membership and an account for the Museum Store?

Members of The Museum of Flight have purchased a yearly membership to the Museum.  An account for The Museum of Flight website saves your shipping address and other preferences. For more information on The Museum of Flight memberships, please visit http://www.museumofflight.org/membership.

 

Shipping & Orders

Can I pick up my Order?

Yes, we offer curb-side pickup for all local orders Monday, Tuesday, Wednesday, and Saturday, from 11:00 AM to 4:00 PM. Be sure to select store pick-up for your shipping method, and instructions will be emailed with your order confirmation.

 

Do you ship to international addresses?

Yes, we ship to most international addresses.  Orders shipped to international addresses will be shipped using the US Postal Service.

 

Do you ship to military addresses?

Yes, we ship to all military addresses.

 

Do you ship to PO Boxes or Rural Routes?

Yes, your order will be shipped using the US Postal Service.

 

Can you ship to multiple addresses?

Orders placed online or over the phone with the Museum Store can only be shipped to one address.  If you are purchasing gifts to be shipped to multiple addresses, please place separate orders with different ship to addresses.

 

How can I check on the status of my order?

When your order is processed, you will receive an email with the tracking information from either UPS or USPS.  If you have any additional questions or concerns regarding the status of your order, please email us at store@museumofflight.org.

 

How do I cancel my order?

If you need to cancel your order, please email us at store@museumofflight.org.  We process orders Monday through Friday.

 

Who can I talk to if I have questions about placing an order online?

If you have any questions about placing an order, feel free to contact the Museum Store by phone at 206-764-5704 or email us, store@museumofflight.org.

 

Can I return or exchange an online purchase in person?

Yes, you can return or exchange an online purchase in person.  The Museum Store is open daily from 10am until 5pm PST.  Please make sure to have a copy of your receipt with you for the return or exchange. 

 

Can I order over the phone?

If you would prefer to place your order over the phone, please call the Museum Store at 206-764-5704.  The Museum Store is open daily from 10am until 5pm PST.

 

The Museum of Flight Store

What are the Store Hours?

The Museum of Flight Store is currently open for order pickup Monday, Thursday, and Friday, from 11:00 AM to 4:00 PM. When the Museum reopens, the store will return to regular hours daily, 10:00 AM - 5:00 PM.
For more information about visiting the Museum, please see our Museum website, http://www.museumofflight.org/visit.

 

Do I have to pay to visit the Store?

The Store is accessable to the public without needing to pay admission. When you enter the musuem you can head straight to the store without needing to pay admissions. If you plan on seeing the musuem afterwards you will need to pay admission.

 

Do you have more than one location?

We do have more than 1 location.  Our main Museum Store is located at The Museum of Flight on Boeing Field in Seattle.  We also have a small store location at our Restoration Center in Everett on Paine Field.  For more information on visiting our Restoration center, please visit http://www.museumofflight.org/restoration.

 

Are all of the items in your store online?

At this time, we do not have every item we carry in the store online.  If you are looking for something and you do not see it online, please call the Museum Store at 206-764-5704 or email us at store@museumofflight.org.

 

How do I sign up for the Store Newsletter?

To sign up for the Museum Store newsletter, please see the newsletter signup at the bottom of the page. 

 

Do you offer a catalog?

We do not offer a catalog.

 

Payments & Gift Cards

Can I purchase a gift card online?

Yes! We now offer gift cards online for The Museum of Flight.  These cards can be redeemed for store merchandise, or for admission, membership, Space Shuttle Compartment tours, Boeing Field Tours, simulator rides, and movies.

 

Can I use a gift card online?

Gift cards may be used online for store merchandise.  To redeem online for admission or other onsite activities, please contact admissions@museumofflight.org. 

 

Can I use my Boeing points in The Museum Store?

We are not a part of the Boeing Company and we cannot take Boeing points as a form of payment in our Museum Store or on our Museum Store website.

 

What forms of payment do you accept?

The Museum of Flight accepts Visa, MasterCard, American Express and Discover Card for payments.