Frequently Asked Questions

Membership

How do I get my member discount?

In order to use your Museum Member discount, you need to use the email address on file with our membership department. Please go to the sign in page, select forgot password, and submit this email address to receive a link to set the password on your store membership account.

What if I do not have an email address on file?

If you are not sure if there is an email address on file for your membership, please email us at store@museumofflight.org, and we will be happy to verify the information. If there is not an email address on file, we will be happy to assist you with adding an email.

What is the member discount?

The Museum of Flight member discount is 15%.

How can I purchase a membership online?

If you would like to purchase a membership to the Museum or purchase a gift membership for someone, please visit our Museum of Flight Membership page.

What is the difference between a Museum Membership and an account for the Museum Store?

Members of The Museum of Flight have purchased a yearly membership to the Museum. An account for The Museum of Flight website saves your shipping address, orders, and other preferences. For more information on The Museum of Flight memberships, please visit our Museum of Flight Membership page.


Shipping & Orders

Can I pick up my order?

Yes, we offer in store pickup for all local orders. To learn more about picking up an order please visit our In Store Pickup page. Be sure to select In Store Pickup for your shipping method, and instructions will be included with your order confirmation.

Do you ship to international addresses?

Yes, we ship to most international addresses. Orders shipped to international addresses will be shipped using the US Postal Service. We currently cannot ship to the UK due to complications with the VAT Tax changes that began in January 2021. We hope to have this fixed soon.

Do you ship to military addresses?

Yes, we ship to all military addresses using USPS.

Do you ship to PO Boxes or Rural Routes?

Yes, your order will be shipped using the USPS.

Can you ship to multiple addresses?

Orders placed online or over the phone with the Museum Store can only be shipped to one address. If you are purchasing gifts to be shipped to multiple addresses, please place separate orders with different ship to addresses.

How can I check on the status of my order?

Once your order has processed and shipped, you will receive an email with the tracking information for either UPS or USPS. Please check your spam or junk folder for your shipment confirmation email if you have not received the email in your inbox after 3 business days have passed. If you have any additional questions or concerns regarding the status of your order, please email us at store@museumofflight.org.

How do I cancel my order?

If you need to cancel your order, please email us at store@museumofflight.org. We process orders Monday through Friday.

Who can I talk to if I have questions about placing an order online?

If you have any questions about placing an order, feel free to contact the Museum Store by phone at 206-764-5704 or email us, store@museumofflight.org.

Can I return or exchange an online purchase in person?

Yes, you can return or exchange an online purchase in person. The Museum Store is open daily from 10am until 5pm PST. Please make sure to your packing list or receipt for the return or exchange.

Can I order over the phone?

If you would prefer to place your order over the phone, please call the Museum Store at 206-764-5704. The Museum Store is open daily from 10am until 5pm PST.


The Museum of Flight Store

What are the Store Hours?

The Museum of Flight Store is open daily from 10:00 AM to 5:00 PM. For more information about visiting the Museum, please see our Plan Your Visit page.

Do I have to pay to visit the Store?

The Store is accessible to the public without needing to pay admission. When you enter the museum you can head straight into the store without needing to pay admissions. If you plan on seeing the museum afterwards you will need to pay admission.

Are all of the items in your store online?

Most of our products can be found on our website; If you are looking for something and you do not see it online, please call the our store at
206-764-5704 or email us at store@museumofflight.org.

How do I sign up for the Store Newsletter?

To sign up for the Museum Store newsletter, please see the newsletter signup at the bottom of the page or learn more on our Store Newsletter page.

Do you offer a catalog?

We do not offer a catalog, but each year we put out a Holiday Gift Guide at the beginning of the holiday season.


Payments & Gift Cards

Can I purchase a gift card online?

Yes! We offer gift cards online for The Museum of Flight and The Museum of Flight Store. These cards can be redeemed for store merchandise, admission, membership, Space Shuttle Compartment tours, Boeing Field Tours, simulator rides, and movies. They can be bought on our Gift Card page. Please note, they are electronic only, if you would like a physical gift card mailed please call us at 206-764-5704.

Can I use a gift card online?

Yes, gift cards may be used online for store merchandise. To redeem online for admission or other onsite activities, please contact admissions@museumofflight.org.

Can I use my Boeing points in The Museum Store?

We are not a part of the Boeing Company and we cannot take Boeing points as a form of payment in our Museum Store or on our Museum Store website.

What forms of payment do you accept?

The Museum of Flight accepts Visa, MasterCard, American Express and Discover Card for payments. We do not currently accept PayPal, but hope to be able to in the future.